The FAQ's

Getting Started

What does the 14-day 100% money-back guarantee include?
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Everything!

If you are not completely satisfied with your service, send the device back within 14 days of receiving it for a full refund.

We’ll even provide a prepaid shipping label for your convenience!

What are the average speeds I can expect?
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Speeds are typically 50+ mbps with low latency (30-100ms), however this does vary depending on which cell tower you’re connected to.

For an accurate tower lookup and speed estimate, contact us and we’ll be happy to assist!

Is this really unlimited?
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Yes! We provide unlimited data without caps or throttling.

Please note that all plans are subject to the carrier's standard data abuse policies.

Any usage under 1,000 GB/month is typically considered fair use by the carriers (the average home internet usage is 400-500GB/month).

Is there a contract?
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Nope! We won’t lock you into a contract.

You can cancel at any time for a pro-rated refund without paying any fees.

How does this work?
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Our routers intelligently connect to cell towers across all 3 of the major cell networks - if you can get a cell signal, we can provide you with internet.

Your router is ready to use right out of the box. All you need to do is plug it in and connect your devices!

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Our Plans

Which plan is for me?
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Our basic plan is great for general browsing and social media or for work.

Our HD plan is better suited for those who want to stream HD or 4K video.

Our Premium plan is best for those that need the fastest speeds with the lowest latency.

Give our friendly customer service team a call for more information.

What are the streaming options?
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We offer multiple streaming options. If you prefer HD video streaming, be sure to select the Unlimited + HD or Premium plan during checkout.

Our base plan supports streaming at 480-720P resolution.

What is the premium plan?
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The premium plan includes high priority data, lower latency, and HD streaming.

This plan is best for anyone needing the best option available or for people who live in areas with heavy network congestion.

(Network congestion refers to network management policies imposed by the cell network. This is only an issue in areas with high population density relative to the number of available cell towers.)

Is this service throttled?
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Nope! Our service is unlimited with no throttling.

You may experience normal speed fluctuations based on tower capacity during peak hours, but your internet will never be intentionally slowed down.

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Connectivity

Is this satellite?
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No! Using proprietary technology, our devices utilize the cellular network to intelligently connect to a nearby cell tower - if you have a cell signal from any of the 3 major carriers, you’ll have an internet connection!

Generally, our service is faster, easier to set up, and less expensive than satellite-based internet.

I live in a rural area; will this work for me?
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If you have a cell signal in your area from any of the 3 major cell providers, our service should work for you.

If you’re unsure, contact us and we’ll be happy to help!

I travel a lot; is this a good option for me?
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Yes! Our router intelligently connects to a nearby cell tower from the 3 major carriers.

Even if you leave your state or are constantly on the move, you’ll have internet!

Can I connect all my devices?
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You can connect up to 30 devices to our router. In most locations, our service is capable of streaming, gaming, browsing, and more - all at once.

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Account and Setup

What’s included in the membership?
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Your Trifecta membership includes an unlimited data plan.

The one-time device cost covers a leased router with a lifetime warranty and support.

If you encounter any issues, we’ll help troubleshoot and replace your device if necessary. Our customer service team is here for you!

How easy is the device setup?
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Device setup is super easy and takes less than 5 minutes! Everything you need comes in the box.

Just attach the included 6” antennas to the back of the router and power it on.

It’s that simple!

How does billing work?
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You’ll automatically be billed on the same day of every month.

If you want to change your billing date, reach out to our friendly support team and we’ll be happy to set it to whichever date works best for you!

You can upgrade, downgrade, or cancel your membership hassle-free at any time by contacting us.

How do I cancel my service?
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If you decide to cancel your service, contact us and we’ll send you a prepaid return label with instructions for returning the device and canceling your account.

You can cancel at any time for a pro-rated refund without paying any fees.

If you decide to cancel within 14 days of receiving your device, we will refund your purchase in full.

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